Returns

We are happy to exchange your product if you change your mind for a credit note, on the strict conditions that it is:

  • - Within 14 days of purchase.
  • - The product is unworn, unwashed and in original condition.
  • - Must have all tags still attached.

Please note there is NO returns on sale items, for change of mind.

Once your return is received at our warehouse, you will be issued with a Credit Note via email, which will allow you to repurchase any item of your choice. Credit notes don't expire.

HOW DO I RETURN AN ITEM?

  1. Step 1: Please send us at email at sales@styleactivebychloe.com.au stating your Name, Order Number and whether you would like a credit note or exchange for another item.

  2. Step 2: Send your item/s back to the address below via a trusted post method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.

    Style Active by Chloe
    Att: Returns
    130 Liebig Street
    Warrnambool, Vic
    Australia, 3280.

  3. Step 3: Returned products are assessed and you will be notified by email  if your return has been accepted. You may then be issued with a credit note voucher via email. If your return does not satisfy the above conditions it will not be accepted and will be returned to you.


CAN YOU HOLD MY SIZE FOR EXCHANGE?
Please note due to the high demand for our product, we are unable to hold sizes for exchange. If you are worried about missing out on your size, but need the product ASAP we recommend repurchasing the same item, in the correct size. Once we receive the original size back we will refund you for the initial purchase.

FAULTY ITEMS
Here at Style Active by Chloe we pride ouselve on our quality We hand check every item and thoroughly inspecting, all goods before they are sent out to you. We are happy to help you out with a refund if the product you have purchased is:

  • - Significantly different from the description shown
  • - If it is faulty and can't be easily fixed or replaced.


AFTERPAY AND ZIPPAY
If you wish to return your product/s to change sizes or change of mind you are eligible for a credit only. Your credit note will last 12 months from the date of issue. You are only eligible to receive a full refund via Afterpay if the goods are faulty and can't be easily fixed or replaced or are not as described. When waiting for your item to be returned to our Warehouse please continue to pay your payments.

SECURITY CHECKS
You may be required to verify your account, if our online support team contacts you. Remember this is for your benefit, to ensure your card is not used without your consent. If we discover anyone trying to use another persons card or details without consent, we will not hesitate to report them to the Australian Federal Police.

CONTACT US
If you need further assistance regarding our policy we recommend emailing us on sales@styleactivebychloe.com.au or call our online support at 03 5561 7857 (Office Hours Mon-Fri 9am-5.30pm AEST)

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